Terms of Service

Last Updated: January 18, 2026

Effective Date: January 18, 2026

1. Acceptance of Terms

Welcome to Sankofa Shield. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and UBUNTU INTELLIGENCE ("Company," "we," "us," or "our") governing your access to and use of the Sankofa Shield platform, including our website, services, and applications (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Eligibility

You must meet the following requirements to use the Service:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Service under applicable laws
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials

By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Service Description

Sankofa Shield is a data privacy automation platform that helps users:

  • Store personal information securely in an encrypted "Golden Record"
  • Submit automated deletion requests to data brokers
  • Track the status of deletion requests and compliance
  • Monitor privacy protection through a Shield Score
  • Access evidence and audit logs for legal purposes

Service Limitations: We facilitate deletion requests but cannot guarantee that data brokers will comply. Response times and compliance rates vary by broker. We are not responsible for data broker non-compliance or delays.

4. User Obligations and Acceptable Use

When using the Service, you agree to:

  • Provide Accurate Information: Submit truthful and accurate personal information in your Golden Record
  • Lawful Use Only: Use the Service only for lawful purposes and in compliance with applicable laws
  • Account Security: Maintain the confidentiality of your login credentials and notify us immediately of unauthorized access
  • No Misrepresentation: Not impersonate others or misrepresent your identity
  • Respect Intellectual Property: Not copy, modify, or distribute our proprietary content without permission

Prohibited Activities

You may not:

  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use automated tools (bots, scrapers) without written permission
  • Transmit viruses, malware, or other harmful code
  • Interfere with or disrupt the Service's operation
  • Use the Service to harass, abuse, or harm others
  • Violate any applicable laws or regulations
5. Subscription and Payment Terms

5.1 Subscription Plans

Sankofa Shield offers subscription-based access to the Service. Pricing, features, and billing cycles are displayed on our website and may be updated periodically. Current subscribers will be notified of price changes at least 30 days in advance.

5.2 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for maintaining valid payment information.

5.3 Billing and Renewal

  • Subscriptions automatically renew at the end of each billing cycle unless canceled
  • You will be charged the then-current subscription rate upon renewal
  • No refunds for partial billing periods or unused features
  • Failed payments may result in service suspension or termination

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the subscription expires.

5.5 Refund Policy

Refunds are provided only in the following circumstances:

  • Service outage exceeding 7 consecutive days (pro-rated refund)
  • Duplicate charges due to technical error
  • Cancellation within 7 days of initial subscription (full refund)

Refund requests must be submitted to [email protected] within 30 days of the charge.

6. SMS Notification Terms

6.1 Consent to Receive SMS

By providing your mobile phone number and completing the verification process, you expressly consent to receive SMS text messages from Sankofa Shield. SMS notifications are optional and can be disabled at any time.

6.2 Types of SMS Messages

You may receive the following types of SMS notifications:

  • Transactional Messages: Scan completion alerts, deletion status updates
  • Action Required Messages: Manual intervention requests, verification codes
  • Service Messages: Critical account security alerts (cannot be disabled)

6.3 Message Frequency and Charges

  • Frequency: Message frequency varies based on your activity. Typical users receive 2-10 messages per month.
  • Carrier Charges: Standard message and data rates may apply from your mobile carrier. We are not responsible for carrier charges.
  • Supported Carriers: All major U.S. carriers are supported. International numbers may not be supported.

6.4 Opt-Out and Cancellation

You may opt-out of SMS notifications at any time by:

  • Replying STOP to any SMS message from us
  • Disabling SMS notifications in your Settings page
  • Removing your phone number from your account

After opting out, you will no longer receive promotional or transactional SMS messages. Critical security alerts may still be sent.

6.5 SMS Service Provider

SMS notifications are delivered via Twilio, a third-party service provider. By consenting to receive SMS, you also agree to Twilio's Terms of Service and Privacy Policy:

6.6 SMS Support

For help with SMS notifications, reply HELP to any message or contact us at [email protected].

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including all content, features, functionality, software, code, design, graphics, logos, and trademarks, is owned by UBUNTU INTELLIGENCE and protected by copyright, trademark, and other intellectual property laws.

Created by Andrea Beauford | Owned by UBUNTU INTELLIGENCE

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

  • Modify, copy, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble any software
  • Remove or alter proprietary notices or labels
  • Use the Service for commercial purposes without written permission

7.3 Your Content

You retain ownership of personal information you submit to the Service. By using the Service, you grant us a limited license to process, store, and transmit your data solely for the purpose of providing the Service and complying with legal obligations.

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Results

We do not guarantee that:

  • Data brokers will comply with deletion requests
  • Your personal information will be completely removed from the internet
  • The Service will be uninterrupted, secure, or error-free
  • Any defects will be corrected

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UBUNTU INTELLIGENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless UBUNTU INTELLIGENCE, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Violation of these Terms
  • Violation of any third-party rights
  • Any content you submit or transmit through the Service
10. Termination

10.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination, your subscription will remain active until the end of the current billing period, after which your account will be deleted subject to our 30-day grace period.

10.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Fail to pay subscription fees
  • Pose a security risk to the Service or other users

9.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will delete your personal data in accordance with our Privacy Policy, except where retention is required by law or legitimate business purposes (audit logs, financial records).

11. Dispute Resolution and Arbitration

10.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve disputes within 60 days.

10.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Detroit, Michigan, or remotely via videoconference.

10.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

10.4 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Detroit, Michigan, and you consent to personal jurisdiction in such courts.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before the effective date. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription for a pro-rated refund of any prepaid fees.

14. Miscellaneous Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and UBUNTU INTELLIGENCE regarding the Service and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or internet service disruptions.

15. Contact Information

For questions about these Terms, contact us at:

Email: [email protected]

Support: [email protected]

Mail: Sankofa Shield, UBUNTU INTELLIGENCE, Detroit, MI

Created by Andrea Beauford | Owned by UBUNTU INTELLIGENCE